Get in Touch
Have questions about our lottery games, need support, or want to learn more? Our friendly team is here to help. Reach out via phone, email, or the form below.
Contact Information
Multiple ways to reach us. Choose the method that works best for you.
Send Us a Message
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Frequently Asked Questions
Find quick answers to common questions about contacting us and our services.
Our customer service team is available Monday through Friday from 9:00 AM to 8:00 PM, and Saturday through Sunday from 10:00 AM to 6:00 PM (Australian Eastern Time). Email inquiries sent outside these hours will be responded to on the next business day. For urgent responsible gaming support, please call the 24/7 National Gambling Helpline at 1800 858 858.
We aim to respond to all phone calls immediately during business hours. Email inquiries typically receive a response within 24 hours on business days. Contact form submissions are usually addressed within 1-2 business days. For urgent matters, we recommend calling our customer service line directly.
Absolutely! Our team is well-versed in all our lottery games and can explain odds, prize structures, jackpot values, ticket prices, and draw schedules. Whether you're new to lottery gaming or have specific questions about a particular game, we're here to provide clear, transparent information. You can also visit our Lotteries page for detailed game information.
We take responsible gaming very seriously. For immediate support, please call the National Gambling Helpline at 1800 858 858 (available 24/7). You can also visit our Responsible Gaming page for comprehensive resources, self-assessment tools, and links to professional support organizations. Our customer service team can also connect you with appropriate resources and assistance.
Yes! We partner with authorized retail locations across Victoria where you can purchase lottery tickets in person. Visit our Locations page to find the nearest retail outlet, complete with addresses, phone numbers, and directions. Each location is staffed by trained professionals who can assist with purchases and answer questions.
To help us assist you quickly, please include: your full name, contact information (phone and email), the specific lottery game or topic you're inquiring about, and a clear description of your question or issue. If you're contacting us about a specific ticket or transaction, please include any relevant reference numbers or dates. The more details you provide, the faster we can help resolve your inquiry.
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Still Have Questions?
We're here to help. Whether you need lottery information, account support, or responsible gaming resources, our friendly team is ready to assist.